With the slow resumption of some international travel, and looking ahead to when travel restrictions are lifted in Australia, we’ve rounded up all the information you need about how our resorts are preparing for a safe and healthy return of guests post COVID-19.
Ani Private Resorts
Across Ani Private Resorts’ four luxury properties – in Sri Lanka, Thailand, Anguilla, and the Dominican Republic – the company has introduced stringent measures to ensure the safety of all guests and staff.
In addition to daily temperature and health checks, frequent cleaning and disinfecting of all spaces, general distancing guidelines for staff and guests, and the availability of masks and sanitiser for guests, the resorts have implemented a 48-hour minimum between check-out and check-in for full cleaning and disinfecting between groups.
They have also limited bookings to a single group at each resort (despite capacity for multiple groups at some properties), introduced highly restrictive visitor policies, and limited off-property activities and excursions.
Full details can be accessed via the Ani Private Resorts website.
Resplendent Ceylon – Sri Lanka’s premier resort group – has published a comprehensive ‘StaySafe health and safety guide’, which can be accessed via their website.
It is extremely thorough, covering everything from logistics, transport, guest and staff contact areas, to emergency response, safety equipment and chemicals, maintenance duties, and communications.
Prior to the resumption of operations, the three resorts – Ceylon Tea Trails, Wild Coast Tented Lodge and Cape Weligama – will conduct mandatory staff training and measures such as guest screening, baggage sanitisation, social distancing in common areas, and exhaustive cleaning and sanitation processes across all departments.
Toberua Island Resort
To ensure the tiny island of Toberua remains safe for both staff and guests, the resort has implemented security checks for every visitor. All guests and staff stepping off the boat at Toberua’s jetty will have their temperature checked with an infrared thermometer.
Additionally, the resort has implemented social distancing procedures and increased sanitising measures across all departments and touchpoints, including guest check in.
Hand sanitiser is available at the front desk, in the restaurant, bar and other public places such as the gym, spa and dive shop.
Further questions about Toberua’s health and safety measures can be accessed by contacting the resort team on firstname.lastname@example.org
Soneva’s two luxury resorts in the Maldives have unveiled a comprehensive suite of COVID safe practices, which can be accessed in detail on their website. Additionally, Soneva’s CEO & Founder, Sonu Shivdasani, speaks about the company’s “new normal” in this uplifting video, which provides further insight into how the world-leading resort group is remaining positive and proactive during the COVID-19 pandemic.
Some of the steps include real-time PCR tests, daily temperature checks in-villa, PPE equipment for all hosts, consistent deep cleaning of all guest and staff spaces, and generous social distancing measures in all public spaces including restaurants.
Both resorts are working with one of the world’s leading inspection, testing, verification, and certification companies to provide an enhanced control in the current Hygiene Protocols to manage and reduce COVID-19 risks and to provide increased assurance to Soneva guests. Additionally, Soneva’s resort medical team have been trained on how to identify, look after and observe COVID-19 positive guests, should the need arise.
From a holistic wellness perspective, clean sea air and daily sunshine that generates Vitamin D is just what the doctor ordered and as such, Soneva encourages guests to enjoy the healthy foods they serve, whether it is the Ayurvedic elixirs at breakfast, the Andrographis Paniculata, (a known Ayurvedic immune booster) that they offer on a complimentary basis, or the many other healthy anti-viral ingredients that feature in their food such as turmeric, garlic, ginger, red onions, cinnamon and cardamom.
Furthermore, their menus are mostly seasonal, fresh, and straight from their organic gardens or waters surrounding the resorts. They limit the amount of sugar, dairy, white flour and beef, instead opting for high protein white meat and vegetable alternatives. They also offer a regular program of yoga and meditation, as well as other visiting wellness practitioners.
Bawah Reserve is focused on the health and safety of their guests and the entire Bawah Family and have taken numerous steps to ensure a comfortable and enjoyable stay.
In line with the Singapore Clean Hotel certification checklist, their rooms are cleaned twice daily and high-touch surfaces around the reserve are cleaned throughout the day. Rooms are left vacant for two days prior to new guests checking in whenever possible.
All Bawah staff have been through an on-island quarantine prior to guests’ arrival and
have their temperature taken twice daily. They have also been through comprehensive safety and health training. The Bawah team will wear masks while they work, and the resort’s on-island doctor is available in case anyone feels unwell during their stay.
At Bawah Reserve, the team has taken steps to ensure their island paradise remains COVID-free so that guests can enjoy the natural beauty and peaceful surroundings that make Bawah so exceptional.
Full details regarding safety measures can be accessed on the Bawah Reserve website.
Tokoriki Island Resort
The number one priority for Tokoriki Island Resort is the health and safety of their guests and team. As a result, new Covid-19 cleaning processes have been added to the resort’s existing high-level health and hygiene practices, which cover every aspect of accommodation, dining, spa, diving and more.
In terms of medical needs, the resort has a 24-hour hotline to an Ace Medical Clinic Doctor and is fully-equipped to handle emergencies. In the spirit of preventing any illness at the resort, all guests and team members will undergo a touchless thermometer check upon arrival and will be monitored during their stay.
Social distancing measures and extensive sanitisation processes will be upheld; gloves and masks will be available to everyone; and housekeeping and guests services have been adapted to ensure upmost safety throughout the entire resort.
The resort has the highest standards in its food and beverage practices and continues to update them as new procedures and policies are introduced. Spa appointments will be staggered to set aside ample time for deep cleaning of facilities in-between treatments and massage therapists will be wearing masks and gloves.
Anyone wishing to obtain more details about Tokoriki’s post-COVID strategy can contact the friendly resort team on email@example.com
Muri Beach Club Hotel
The Muri Beach Club Hotel team take great pride in maintaining a high standard of cleanliness and hygiene and in response to COVID-19, they have taken additional measures to bolster their cleaning and sanitising protocols, including partnering with an external, professional cleaning company. After a deep clean, launder, and lick of paint to all rooms and public areas, the hotel is veritably sparkling in the sunshine and ready to safely welcome guests.
Some of these steps include increasing the frequency of public areas; regularly briefing staff regarding safe operation procedures; installing antibacterial sanitisation stations throughout the resort; and continuing to adjust food and beverage services in accordance with Cook Islands’ food and safety recommendations; and investing in additional training on hygiene and sanitising methods for all staff.
Contact the Muri team on firstname.lastname@example.org for additional information.